We recently partnered with Vbet, a major international player in the iGaming space under the Softconstruct umbrella, to support them in critical areas that would make a big difference to their launch and operations in Denmark. From elevating customer service to streamlining compliance, we helped Vbet enhance their website, fine-tune features, and create a seamless experience for users.

Here’s a quick look at what we did and the impact it had.

Customer service
Vbet wanted to raise the bar for their customer service in the Danish market, so we stepped in to help them set up a local team, create smoother processes, and establish better communication and faster response times. By working together to refine service protocols and train the support team, we helped Vbet deliver quicker, more effective solutions to customer inquiries – resulting in happier users and a stronger brand reputation.

Testing and troubleshooting
Entering a new and regulated market is no small feat. To ensure a smooth launch, Vbet needed thorough testing and troubleshooting for their website. We conducted detailed checks, from functionality tests to quality assurance, catching and fixing bugs that could disrupt the user experience and delay the launch. This process made the website more localized and reliable, enabling Vbet to offer a brand-new and exciting user experience to their Danish customers.

Proofreading for content accuracy
Clear, polished content is essential in a localized market, so Vbet turned to us for proofreading support. We reviewed everything from website text to CRM messages to ensure that they were accurate, easy to read, and on-brand. This helped improve communication and maintain consistency across the platform.

Integrating the MitID feature
To meet Danish security standards, Vbet needed to add the MitID login feature for their users in Denmark. Our team ensured this was seamlessly integrated into the platform, fully functional, and fully compliant with local regulations.

Compliance and regulatory services
Operating in a regulated market like Denmark makes compliance essential. We guided Vbet on specific requirements, reviewed their processes, and prepared them for audits. Our expertise helped Vbet meet all necessary standards, ensuring they stayed compliant and avoided potential issues with regulators.

Local expertise makes the difference!
By teaming up with Vbet, we helped them make their website more user-friendly, secure, and compliant.

This collaboration highlights our commitment to supporting iGaming operators with practical, effective solutions that truly make a difference.